At PickClean&Drop, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services. By accessing or using our website, you consent to the collection and use of your personal information as described in this policy.
Information We Collect
We collect various types of personal information to provide and improve our services. This information may include:
Personal Identification Information: Name, mobile number, home address, email address (if provided), and any other information you voluntarily provide when scheduling a pick-up.
Usage Data: Information on how you interact with our website, including IP address, browser type, device type, referral URLs, and activity logs, such as pages visited, links clicked, and time spent on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies (such as web beacons and pixel tags) to improve the functionality and performance of our website, track user behavior, and customize your experience.
Payment Information: If you make a payment for our services, we may collect billing information, although payments are processed through third-party payment gateways (e.g., Stripe, PayPal) and we do not store sensitive payment details.
How We Use Your Information
Your personal information is used for various purposes, including:
To Provide Services: We use your contact information and address to schedule and fulfill pick-up and drop-off requests.
To Improve Our Services: We analyze user behavior on our website to enhance the user experience and improve service delivery.
To Communicate with You: We may use your contact details to send service-related updates, reminders, promotional offers, and customer support communications.
To Process Payments: Payment data is used to process transactions securely through third-party payment processors.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal requests from government authorities.
How We Protect Your Information
We take the privacy and security of your personal data seriously and have implemented a variety of measures to protect it:
Encryption: Sensitive data, such as your personal information, is transmitted securely using encryption protocols (SSL/TLS) to prevent unauthorized access.
Access Control: We restrict access to your personal information to authorized personnel who require it for business operations.
Data Storage: Personal data is stored in secure servers, and we follow industry best practices to protect it from loss, misuse, and unauthorized access.
Regular Audits: We regularly audit our security systems and procedures to ensure they comply with the latest standards and best practices in data protection.
Sharing Your Information
We may share your personal information with trusted third parties for the purposes outlined in this policy, including:
Third-Party Service Providers: We may share your information with vendors, contractors, and other third-party service providers who perform services on our behalf (e.g., payment processors, delivery services, customer support providers).
Legal Compliance: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. This allows us to:
Enhance your user experience and provide personalized content.
Analyze website traffic and improve website performance.
Track interactions with promotional content or advertisements.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality of our website.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data, including:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You can request the deletion of your personal data, subject to applicable legal obligations.
Withdrawal of Consent: You can withdraw your consent for us to use your personal data, where applicable.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or messages by following the unsubscribe instructions in each communication.
If you wish to exercise any of your rights or have any questions about your data, please contact us at the details below.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected information about a child, please contact us immediately so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on this page. Please review this policy periodically to stay informed about how we protect your information.