Terms & Conditions for Pick Clean & Drop
Effective Date: March 31, 2025
Welcome to Pick Clean & Drop, an online laundry service offering washing, ironing, and dry cleaning. By accessing and using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree to these terms, do not use our services.
Acceptance of Terms
By accessing or using Pick Clean & Drop's website, you acknowledge and agree to comply with these Terms & Conditions. These Terms govern your use of our platform, including placing orders, making payments, and interacting with customer service. We reserve the right to modify, amend, or update these Terms at any time, and any changes will be reflected on this page with the new effective date. It is your responsibility to review these Terms periodically.
User Registration
To use our services, you must create an account by providing your accurate and complete information, including your name, phone number, email address, and delivery address. You are responsible for keeping your account details confidential and agreeing not to share them with others.
Services Offered
- Ironing
- Washing
- Dry Cleaning
Service availability and pricing may be updated periodically, and we will notify you of any changes.
Order Process
Placing an Order: Once you have logged in, you can place an order by selecting the type of service (e.g., ironing, washing, dry cleaning) and the items you wish to have cleaned. You will then proceed to checkout to confirm your delivery address and payment.
Payment: We offer several payment options including Cash on Delivery, UPI, Google Pay, and more. All payments are processed securely and at the time of delivery.
Pickup & Delivery: After payment confirmation, we will arrange for pick-up of your laundry at a time convenient for you. Upon completion, we will deliver your cleaned items back to your specified address.
Order Tracking: You can track your order in real-time via WhatsApp notifications.
Pricing & Charges
All pricing is clearly listed on our website for each service offered. Prices are subject to change based on various factors such as volume, item type, and additional services requested. You will be notified of the price before you confirm your order.
In the event of any discrepancies or issues with pricing, Pick Clean & Drop reserves the right to adjust the charges, provided that we notify you promptly.
Cancellations & Refunds
Order Cancellation: You may cancel your order at any time before it has been picked up. After the pick-up, cancellations will not be accepted, and the full charge will apply.
In case of any error or issue caused by our service (such as damage to clothes or delayed delivery), you may request a refund or replacement within 48 hours of delivery. Refunds will be processed in accordance with our review of the complaint.
User Responsibilities
- You Agree To :
- Provide accurate and complete information during registration and throughout the order process.
- Ensure that your laundry items do not contain any hazardous, illegal, or prohibited materials.
- Be responsible for ensuring that any items left for cleaning are suitable for the chosen service (eg…..dry cleaning or washing)
- Pick clean & Drop is not responsible for any damage to items that do not meet these conditions
Limitation of Liability
We will take all reasonable steps to ensure that your laundry is handled with care and cleaned to the best of our abilities. However, Pick Clean & Drop will not be llable for any damage, loss, or theft of items during the deaning process, unless the loss or damage is a direct result of our negligence.
In no event shall Pick Clean & Drop be liable for any indirect, incidental, speclal, or consequential damages resulting from the use or inability to use our services.
Prohibited Activities
You may not:
- Use our services for illegal or restricted items.
- Attempt to interfere with or disrupt our website and services.
- Violate any applicable laws.
Termination
We reserve the right to suspend or terminate your account and access to our services at any time without notice, should you violate these Terms & Conditions or engage in any behavior that we deem harmful to our platform or other users.
Dispute Resolution
In the event of any dispute arising out of or relating to these Terms, you agree to first attempt to resolve the issue through informal discussions. If the dispute cannot be resolved through these means, it shall be submitted to binding arbitration in accordance with the rules of the applicable jurisdiction.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal actions or proceedings related to these Terms shall be exclusively conducted in the courts of Dehradun, Uttarakhand, India.
Contact Us
📧 Email: enquiry@pickcleananddrop.com
📞 Phone: +91-9897443136
📍 Address: 80, Vani Vihar Raipur Road
Dehradun (Uttarakhand) - 248001